shabahang.soleymani@gmail.com
I am
Experienced IT professional focused on project management, service management and digital transformation.
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Years Experience
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Key Projects
About Me
Senior IT Service Manager, IT Project Manager and Service Delivery Manager with more than 22 years of experience in IT.
Senior IT Service Manager | IT Project Manager | Service Delivery Manager
With more than 22 years of experience in IT, I specialize in IT Service Management, IT Project Management, Service Delivery, Service Continuity Management, and IT Governance. I have extensive experience leading enterprise IT initiatives, managing cross-functional teams, coordinating stakeholders and suppliers, and aligning business objectives with effective technology and service delivery.
Throughout my career, I have focused on improving operational performance, service quality, and business value. My experience includes ITIL-based service management, project governance, stakeholder and supplier management, service transition, operational excellence, and continual improvement.
Selected achievements include a 10% reduction in MTTR, a 15% improvement in customer satisfaction, supporting 1,000+ CRM users, and coordinating 50+ technology requirements with more than 100 companies annually .
My academic background includes Industrial Engineering, a Master's degree in Business Administration (Executive Management) , and a PhD in Information Technology Management with a focus on IT Service Management .
Career Journey
From Quality Engineering to Technology & Digital Transformation Leadership
Professional Experience
Selected professional experience, leadership responsibilities, and career achievements.
Senior IT Project & Service Management Consultant
IT Organization of Tehran Municipality — Tehran, Iran
Key Areas
- Enterprise IT & app; Digital Transformation projects.
- Project governance and executive reporting.
- Stakeholder management.
- Continual Service Improvement.
Selected Achievements
- Combined project budget of approximately €1 Million.
- Improved SLA performance through KPI and service governance.
- Established ITIL consulting and training programs.
Technical Development & Solution Design
- Developing web-based business applications using ASP.NET Core and MVC architecture.
- Designed and developed a business application using .NET and MVC.
- Designed and developed a second application using .NET, MVC, Web API and service-based integration.
- Applying software development capabilities to support IT service management, operational processes and business requirements .
IT Service Delivery & Governance Manager – Smart City Programs
Tehran Smart Center — Tehran, Iran
Key Areas
- Smart City Digital Transformation programs.
- Project budget, schedule and resource management.
- Coordination with 200+ technology companies and innovation partners .
- Delivered 10 IT & Digital Transformation projects .
Selected Achievements
- Managed programs involving 200+ technology partners.
- Developed executive decision-support dashboards.
- Improved customer experience and operational performance.
IT Service Management Specialist | IT Process Manager
IT Organization of Tehran Municipality — Tehran, Iran
Key Areas
- ITSM audits and maturity assessments.
- SLA / KPI / OLA / UC management.
- BPMS & SQL process automation.
- ITIL training and consulting.
- Service Management for a 24/7 citizen service platform.
- CRM implementation for 1,000+ users.
Selected Achievements
- 10% reduction in MTTR.
- Evaluated 50+ strategic IT projects annually.
- Developed an IT maturity model covering 22 municipal districts.
- Automated 20+ business processes.
- Implemented 10+ enterprise systems.
- Coordinated 40+ technical teams.
- Achieved a 15% improvement in customer satisfaction .
- Trained 100+ IT professionals.
- Advised 20+ Service Managers on ITIL, ISO 20000 and COBIT.
Quality Engineer
Saipa Azin — Tehran, Iran
Earlier Career Experience
- Automotive product quality engineering, focusing on vehicle seats and door trim components.
- Investigated quality control issues, analyzed problems, and prepared improvement reports.
- Participated in cross-functional product improvement teams to support product quality enhancement.
Project Highlights
Selected projects demonstrating project leadership, service management and measurable impact.
- All Projects
- IT Project & Enterprise Systems
- IT Service Management & Governance
- Quality & Organizational Excellence
- Smart City & Digital Transformation
Publications
Books, articles, translations and other publications.
Professional Expertise
Core areas of professional expertise developed through more than 22 years of experience in technology management, IT project and service management, digital transformation, and organizational improvement.
Professional Credentials
Professional certifications and training credentials supporting expertise in IT service management, project management, governance, business analysis, and digital transformation.
Education
Academic background in Information Technology Management, Executive Management, and Industrial Engineering.
PhD in Information Technology Management
IT Service Management Focus
Islamic Azad University, Tehran, Iran | 2016 – 2025
Dissertation: Designing a Financial Resource Provisioning Model for Smart Cities
Research focused on digital transformation, Smart City governance, IT investment management, decision support systems, Artificial Intelligence, Machine Learning, Information Security, and enterprise IT Service Management.
The dissertation developed a decision-support framework for evaluating and prioritizing Smart City investments using multi-criteria decision-making techniques and financial optimization models.
Master of Executive Management
Business Administration
Islamic Azad University, Tehran, Iran | 2009 – 2012
Focused on Strategic Management, Financial Management, Human Resource Management, Technology and Innovation Management, Operations Management, and International Business.
Bachelor of Industrial Engineering
Islamic Azad University, Karaj, Iran | 1997 – 2001
Studied productivity improvement, systems thinking, operations analysis, and interdisciplinary engineering principles across industrial environments.
Contact
Interested in discussing an IT Project Management or IT Service Management opportunity?
Contact Information
linkedin.com/in/shabahang-soleymani