Design and Implementation of the Business Service Catalog Management Process

IT Service Management & Governance

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Short Description

In this project, one of the core ITIL processes, Service Catalog Management, was fully implemented within the Tehran Municipality ICT Organization.

Project Information

Organization

Tehran Municipality ICT Organization

Year

2018

Role

Project Manager

Project Description

Following more than 200 person-hours of expert sessions involving 75 project managers and supervisors, a total of 133 business service catalog entries were developed. Various types of organizational service information were collected and documented, including service title, service functionality, service customers, and other relevant information. The completed Service Catalog form is also available on this page for reference.

Challenge

Establishing a clear and consistent understanding of the concept of a service across the organization and distinguishing between services and sub-services. Changes in service owners/supervisors, resulting in the need to update the Service Catalog accordingly.

Technologies / Skills

ITIL, ISO/IEC 20000, ITSM, Service Catalog Management

Deliverables

-132 Business Service Catalog Entries -List Of Services (LOS)

Achievements

-Reduced organizational ambiguity regarding services and the relationships between them. -Improved various organizational processes, particularly the Change Management process.

Project Gallery

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Project added: 2026-09-14