ISO 10015 Training & Competence Management System Implementation
Quality & Organizational Excellence
Click image to enlarge
Short Description
Implementation of a structured training and competency management system covering needs analysis, planning, implementation, and effectiveness evaluation.
Project Information
Organization
Tehran Municipality ICT Organization
Year
2011-2012
Role
Project Manager
Project Description
The project implemented ISO 10015 to establish a structured approach to training and competence management. It covered training needs analysis, design and planning, implementation, effectiveness evaluation, monitoring and continual improvement, including job standards, competency identification and systematic training needs registration.
Challenge
-Established a systematic approach to identifying competency and training needs and aligning them with job requirements and employee development.
-Management pressure to enroll employees in training courses that were not aligned with the skills required by their competency profiles.
Technologies / Skills
ISO 10015, Competence Management, Training Needs Analysis, Learning & Development
Deliverables
-Training and Competency Management Framework
-ISO 10015 Standard Certification
-Database of Training and Competency Needs
-Database linking identified competency needs to relevant training courses
Achievements
Developed 100 job standards; assessed 237 employees; identified 388 competencies; registered 1,893 training needs; identified 284 courses; conducted 14,280 person-hours of needs-analysis meetings; obtained certification.
Tags
ISO 10015
Competence Management
Training Needs Analysis
Learning & Development
Quality Management
Process Improvement
Project Gallery
Click to enlarge
Project added:
2026-09-13