ISO 9001 Quality Management System Implementation
Quality & Organizational Excellence
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Short Description
Implemented and maintained a quality management system covering processes, documentation, internal audits, corrective actions and continual improvement.
Project Information
Organization
Organisation für Informations- und Kommunikationstechnologie der Stadtverwaltung Teheran
Year
2013-2019
Role
Project Manager
Project Description
The project involved implementation and maintenance of a Quality Management System based on ISO 9001 requirements, including current-state assessment, training, process implementation, internal audits, corrective actions and external certification. The system was maintained through document review, audits, process monitoring, data analysis and customer complaint management.
Challenge
-Clarifying new roles and processes.
-Employee resistance to change.
Technologies / Skills
ISO 9001, Quality Management System (QMS), Internal Auditing, Process Management
Deliverables
--Quality Management System (QMS) Framework
Process Documentation
-68 Procedures
-34 Work Instructions
-324 Forms
-5 Regulations
-Internal Audit System
Achievements
-Obtained the ISO 9001 certification.
-Developed 431 controlled quality documents.
-Institutionalized the internal audit process and process monitoring.
-Supported the organization’s transition from ISO 9001:2000 to ISO 9001:2008.
Tags
ISO 9001
Quality Management
Process Management
Internal Auditing
Continuous Improvement
Organizational Excellence
Project Gallery
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Project added:
2026-08-31