Planning, scheduling, and monitoring IT projects using Microsoft Project.

Managing tasks, workflows, and project activities using Jira.

Managing and sharing project and organizational knowledge using Confluence.

Supporting IT service management processes and service operations using ServiceNow.

Visualizing business processes, organizational structures, and IT service workflows using Microsoft Visio.

Using SQL to query, analyze, and manage data for business and IT management solutions.

Using Microsoft Office applications to support business communication, documentation, data analysis, and presentations.

Developing web applications and business solutions using ASP.NET Core.

Using Python for programming, data processing, automation, and technical solution development.

Developing and integrating Web APIs to enable communication between applications and services.

Using MindManager for visual planning, knowledge structuring, brainstorming, and project organization.

Understanding and supporting enterprise business processes within SAP S/4HANA environments.

Using process mining concepts to analyze business processes and identify improvement opportunities with Celonis.

Designing and automating business processes using Business Process Management Systems.

Supporting IT service management and IT operations using ManageEngine solutions.

Managing and configuring CRM-based business processes, customer services, workflows, and operational activities from a business administration perspective.