Microsoft CRM- Business Administration & Process Management
Tools & Technologies
Microsoft CRM- Business Administration & Process Management
Managing and configuring CRM-based business processes, customer services, workflows, and operational activities from a business administration perspective.
Level: Advanced
Experience: 5 years
Details
Experienced in comprehensive business-level administration and operational management of Microsoft CRM solutions. Skilled in analyzing and configuring business processes, managing customer and service-related information, defining and monitoring workflows, coordinating user and departmental requirements, and improving service delivery and operational transparency. Experienced in supporting CRM implementation, process optimization, system integration requirements, reporting, and alignment between business needs and CRM capabilities, without a focus on software development or coding.