Details

Experienced in managing digital transformation initiatives across municipal and public-sector environments, with a focus on transforming traditional processes and services into integrated, data-driven, and technology-enabled solutions. Experience includes process automation, enterprise system implementation, IT service improvement, digital service delivery, stakeholder management, and governance. Projects such as CRM implementation, ITSM process development, Smart City initiatives, BI dashboards, and technology matchmaking demonstrate practical experience in translating organizational requirements into digital solutions.