ITIL Expert
Professional credential details
ITIL Expert
Category: IT Service Management
Type: Certification
Issuing Organization: PEOPLECERT Group
Year: 2013
Credential ID: GR761001101SS
Summary
Applying comprehensive ITIL principles and practices to manage, govern, and continually improve IT services across the service lifecycle.
Description
Comprehensive knowledge of ITIL service management across the complete service lifecycle, integrating service strategy, service design, service transition, service operation, and continual service improvement. Experienced in applying ITIL principles and practices to service governance, service delivery, process management, service quality, performance measurement, risk management, continual improvement, and business–IT alignment. Able to apply a lifecycle-based approach to designing, transitioning, operating, and improving IT services in complex organizational environments.
Certificate
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