ITIL SOA – Service Offerings & Agreements
Professional credential details
ITIL SOA – Service Offerings & Agreements
Category: IT Service Management
Type: Certification
Issuing Organization: PEOPLECERT Group
Year: 2012
Credential ID: GR756013076SS
Summary
Managing IT service offerings and agreements to align service levels, customer requirements, and service value with business needs.
Description
Applying ITIL Service Offerings and Agreements (SOA) practices to define, manage, and improve service offerings and customer agreements. Knowledge of service portfolio management, service catalogue management, service level management, demand management, supplier management, financial management for IT services, and business relationship management. Supporting the alignment of IT services with customer requirements, service commitments, business objectives, and measurable service performance.
Certificate
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