ITIL OSA – Operational Support & Analysis
Professional credential details
ITIL OSA – Operational Support & Analysis
Category: IT Service Management
Type: Certification
Issuing Organization: PEOPLECERT Group
Year: 2012
Credential ID: GR757013342SS
Summary
Managing IT service operations through effective incident, problem, event, request, and access management.
Description
Applying ITIL Operational Support and Analysis (OSA) practices to manage and improve day-to-day IT service operations. Knowledge of incident management, problem management, event management, request fulfillment, access management, service desk operations, and operational processes. Supporting service stability, efficient incident resolution, root-cause analysis, user service requests, and effective coordination between service operations and other ITSM processes.
Certificate
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