ISO/IEC 20000 Internal Audit
Professional credential details
ISO/IEC 20000 Internal Audit
Category: Governance & Compliance
Type: Certification
Issuing Organization: ISC
Year: 2014
Credential ID: AU-1401817
Summary
Conducting internal audits of IT Service Management Systems based on ISO/IEC 20000 requirements and IT service management practices.
Description
Knowledge of ISO/IEC 20000 internal audit principles and practices for assessing the conformity, effectiveness, and performance of an IT Service Management System (SMS). Skilled in audit planning, reviewing IT service management processes and documented information, evaluating service performance and controls, identifying nonconformities and improvement opportunities, and documenting audit findings. Able to support corrective actions and continual improvement of IT service management processes in alignment with ISO/IEC 20000 requirements and organizational objectives.
Certificate
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