ISO/IEC 20000
Professional credential details
ISO/IEC 20000
Category: Governance & Compliance
Type: Training
Issuing Organization: DAANA
Year: 2014
Credential ID: DN-IT-110-19201-4
Summary
Applying ISO/IEC 20000 principles and requirements to establish, manage, assess, and continually improve an effective IT Service Management System (SMS).
Description
Knowledge of ISO/IEC 20000 requirements and IT Service Management System practices for establishing structured, measurable, and controlled IT service management processes. Skilled in supporting service management process design, service level management, performance monitoring, internal assessment, documentation, continual improvement, and alignment of IT services with business and customer requirements. Experienced in applying ISO/IEC 20000 concepts alongside ITIL practices to improve service quality, operational performance, governance, and customer satisfaction.
Certificate
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