ITIL 4
Professional credential details
ITIL 4
Category: IT Service Management
Type: Training
Issuing Organization: Digiwise
Year: 2019
Summary
Applying ITIL 4 principles and practices to manage, deliver, and continually improve IT-enabled services and service management capabilities.
Description
Knowledge of the ITIL 4 service management framework, including the Service Value System, Service Value Chain, Guiding Principles, governance, practices, and continual improvement. Able to apply ITIL 4 concepts to structure and improve IT service management activities, align services with business and customer needs, improve service quality and performance, and support value co-creation across service providers and stakeholders.
Certificate
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